Community Guidelines

1. Our Shared Values

• Respect – Treat every teacher, parent, and student with kindness and professionalism.
• Safety First – Protect children's privacy, report concerns immediately, and communicate only within approved channels.
• Learning-First Mindset – Use Thoven for education and mentorship — not promotion, personal relationships, or unrelated business.
• Integrity – Be honest in all representations: your qualifications, your identity, and your feedback.
• Transparency – Parents stay informed, students stay protected, and teachers stay accountable.

2. For Teachers

What's Expected

• Maintain professionalism in every interaction.
• Keep communications, scheduling, and payments on Thoven — this protects both you and your students.
• Deliver lessons with consistency, respect, and patience.
• Use Thoven tools (calendars, dashboards, progress reports) to provide clarity and structure.
• Report any technical or behavioral concerns promptly to support@thoven.co.

What's Not Allowed

• Off-platform communication with minors or parents outside approved channels.
• Sharing personal contact information with underage students.
• Harassment, discrimination, or inappropriate behavior of any kind.
• Uploading explicit, violent, or unsafe content.
• Circumventing payments or requesting direct transfers.

Background Checks & Identity Verification

All teachers must pass a background check through Checker and verify identity through Persona. Thoven may re-run checks periodically for safety compliance.

3. For Parents

Your Role

• You are your child's primary point of contact and gatekeeper on Thoven.
• Create and manage your child's account, bookings, and payments.
• Monitor lessons and communications as part of our COPPA compliance commitment.
• Encourage your child to use Thoven responsibly and share any concerns with us.

You Agree To

• Provide truthful information during registration.
• Respect teacher boundaries and scheduling policies.
• Avoid harassment, threats, or unsolicited contact with teachers or other families.
• Use Thoven's built-in systems for all communication and payments.

4. For Students

Thoven is a place to learn, grow, and express your creativity — safely.

Do:

• Be kind and respectful to your teacher and classmates.
• Use Thoven only for learning and class activities.
• Ask for help from your parent or guardian if something online feels uncomfortable.
• Protect your privacy — never share personal information, addresses, or social media handles.

Don't:

• Send or post inappropriate messages, links, or media.
• Use Thoven to contact other students outside of class contexts.
• Record or share lessons without permission.

5. Privacy & Safety

We are committed to protecting your privacy and your child's.

• Thoven complies with COPPA (Children's Online Privacy Protection Act).
• Students under 13 can only use Thoven through a parent-managed account.
• All lesson data and messages are logged and monitored for safety.
• Images, videos, and files are screened through moderation tools (e.g., Google Risk API, PhotoDNA, and Thorn).
• Violations of safety standards may result in suspension, removal, or legal reporting.

6. Communication Guidelines

• Use clear, professional, and positive language.
• Keep all conversations within the Thoven platform.
• Respect lesson boundaries — messages outside class context should remain related to learning.
• Never pressure or solicit personal contact.
• Report unsafe or suspicious behavior immediately via support@thoven.co.

7. Content & Conduct Standards

All content uploaded or shared on Thoven must:

• Be suitable for a school-aged audience.
• Relate to education, music, or class activities.
• Avoid profanity, explicit visuals, hate speech, or discrimination.
• Respect intellectual property (share only what you own or have permission to use).

8. Violations & Enforcement

If we detect or receive reports of misconduct, we may:

• Issue a warning or temporary suspension.
• Remove violating content.
• Terminate accounts involved in severe or repeated violations.
• Refer cases involving safety risks or illegal behavior to appropriate authorities.

All disciplinary actions are at Thoven's discretion, consistent with our duty to protect our users and comply with law.

9. Reporting & Support

See something that doesn't feel right? Contact us at support@thoven.co or through the in-app "Report Concern" button.

You can report:

• Unsafe behavior
• Harassment or inappropriate content
• Privacy or data misuse
• Technical or scheduling issues

We review all reports promptly and confidentially.

10. Living Document

These Guidelines evolve with our community. As we grow, we'll continue improving them to reflect new features, laws, and feedback.

We'll notify users of major changes via email or in-app alerts. Continued use of Thoven means you agree to follow the latest version.

Final Note